Emotionally Intelligent Business

By landing on our website you have taken the first step towards emotionally intelligent business. At Flourish, we design, cultivate and foster human centred and business driven outcomes.  

In this new era of AI, empathy, trust and human to human communication are now equally if not more important than technology – and the leading organisations and brands of this world know it, cultivate it and own it. The result – better business outcomes. Greater internal collaboration, lower attrition, higher productivity, increased customer satisfaction…and, of course greater revenue. 

  • The most successful sales person in your team, how they listen to the customer, negotiate and close the deal; 
  • Your most admired and respected leader, with low attrition and high performing reports; 
  • Project teams working cohesively together and delivering on time and to scope. 
  • Increased CSat and NPS as your front line teams truly take time to listen and to understand customers’ needs. 

At Flourish, with over 27 years of first hand experience in leading some of the world’s most well known brands on their Customer strategy, we look at people, process and technology, guiding your leaders and your teams on how to develop greater EQ at work (and the outcomes you can expect), and also guide you on CX excellence and Contact Centre transformation. 

What we do

Emotional Intelligence at Work

Emotional intelligence (EQ) is no longer a soft skill, but a key driver of business success. By fostering self-awareness, empathy, and strong communication, EQ empowers individuals and teams to navigate challenges, build stronger relationships, and ultimately achieve better business outcomes.

Recent studies show that EQ levels are at an all time low with GenZ and Millennials, we can help you develop these employees and help them to flourish at work, delivering your company maximised efficiencies. 

Flourish will help you:

Apply EQ in roles such as leadership, sales and customer service in order to become high performing; 

Through our certified EQ Assessor  program , we can help individuals or teams understand themselves and how to develop their EQ and communicate more effectivley at work and at home . 

Customer Experience (CX) Expertise

Having spoken at three World CX Days, and a Post Graduate in Applied CX and EQ, I am more than qualified to help you with your CX strategy, regardless of the size of your org. 

Flourish will help you:

Benchmarking and Best Practice; what does good look like? I will show you. 

  • Customer journey mapping - lets talk a walk in your customers' shoes. 
  • CX excellence starts from within; your people need to understand the purpose. Got an internal event coming up? I will provide insights to your people and get them on the hook for great CX delivery. 

Contact Centre & AI Adoption

Back in the day of on premise tech, I was literally installing telephone systems. I knew my way around a Patch Panel! I knew my Ethernet from my Fibre! 

That seems like only yesterday yet now I can develop a Bot and can advise you on where to get started on your AI journey. 

I have sold and competed against world leading vendors for decades and know the CCaaS world inside out and back to front. 

Get in touch if you are reviewing your operation. 


Click Here

Our Core Values

We aim to understand deeply

Deep understanding of our client’s business operations, their employees and their customers allows us to our best work.

Adapt Quickly

Human behaviour is fickle, technology never stops innovating…we will adapt at pace to ensure we are always working towards the North Star, with eyes on innovation and human behaviour.

Stay Authentic

We are honest, often direct, always professional but never not ourselves.

Social Responsibility

Committing to making a positive impact on society by promoting a more equitable and inclusive world.