By landing on our website you have taken the first step towards emotionally intelligent business. Flourish harness together EQ and AI, ensuring that your transformation projects move at pace, and meet all expectations – human in the centre yet underpinned with AI, which is delivered through our carefully selected Best of Breed technology Partners.
World leading brands invest in Emotional Intelligence in their workforce, and they see higher revenue, lowered costs and far greater customer satisfaction.
In this new era of AI, empathy, trust and human to human communication are now equally important as technology – the leading organisations and brands of this world know it and take time to harness and develop Emotional Intelligence (EQ) across all functions of the org. The result – better business outcomes. Greater collaboration, lower absenteeism & attrition, higher productivity, increased customer satisfaction scores, faster (first time) customer resolutions – all of which lead to greater revenue, and lock in customer retention.
At Flourish, with over 27 years of first hand experience in leading some of the world’s most well known brands on their Customer strategy, we look at people, process and technology, guiding your leaders and your teams on how to develop greater EQ at work (and the outcomes you can expect), and also guide you on CX excellence, Contact Centre transformation & AI adoption.
Emotional intelligence (EQ) is no longer a soft skill, but a key driver of business success. By fostering self-awareness, empathy, and strong communication, EQ empowers individuals and teams to navigate challenges, build stronger relationships, and ultimately achieve better business outcomes.
Recent studies show that EQ levels are at an all time low with GenZ and Millennials, we can help you develop these employees and help them to flourish at work, delivering your company maximised efficiencies.
Apply EQ in roles such as leadership, sales and customer service in order to become high performing;
Through our certified EQ Assessor program , we can help individuals or teams understand themselves and how to develop their EQ and communicate more effectivley at work and at home .
Having spoken at three World CX Days, and a Post Graduate in Applied CX and EQ, I am more than qualified to help you with your CX strategy, regardless of the size of your org.
Benchmarking and Best Practice; what does good look like? I will show you.
AI adoption is far more about functional training. Flourish can run ‘AI Playgrounds’ where your people will gain confidence in the impending new AI tools, and gain trust in the business.
We will review current architecture, identify integration points and work across your organisation, bringing together internal silos to align on the CX project.
We will navigate you on the sea of tech vendors and ensure that you find the right partner for your investment , and sit with you through procurement processes.
Deep understanding of our client’s business operations, their employees and their customers allows us to our best work.
Human behaviour is fickle, technology never stops innovating…we will adapt at pace to ensure we are always working towards the North Star, with eyes on innovation and human behaviour.
We are honest, often direct, always professional but never not ourselves.
Committing to making a positive impact on society by promoting a more equitable and inclusive world.