CX, AI and Contact Centre

Using AI to improve Customer Experience

I know a thing or two about CX. For the last 28 years I have: 

  • Been voted as one of the ‘Most Awesome Women in CX’;
  • Participated in countless podcasts on the topic of CX and Contact Centre;
  • Spoken at leading events and conferences on a wide range of CX related topics;
  • Lead sales teams, trained sales teams and mentored many;
  • Worked with small, medium and large, well known brands on their CX projects. 



Agentic AI will Autonomously resolve 80% of common customer service issues without human intervention by 2029, according to Gartner. Is your business prepared? 

Examples of how I can help:

Thought Leadership

A one off or a sequence of learning workshops covering topics  such as :

  • Benchmarking  – What does good look like?
  • What is the future of CX with the impact of AI
  • Where do we start? Customer journey mapping, use case identification and structuring your transformation journey.

Tech Focus - Optimising Customer Service

This industry is CROWDED! With traditional CC vendors and newer disrupters pretty much all with the same messaging. 

So how do you pick out the good ones? With over two decades working for leading global vendors such as Cisco , NICE, Genesys, Pega, and Zendesk, I can help your selection process and scope a successful procurement process. 

Contact
Give Flourish a call or drop us a message and we will talk through your requirements.